Services
An assistant on WhatsApp that knows when to call you.
It answers the questions you answer every day, in the customer's language, from what your own site says. When someone wants to book, complain or talk to a person, it brings them to you with the whole conversation.
What you get
WhatsApp and Viber
Connected to the official WhatsApp Business Platform and, if you want it, to Viber. The number and the accounts belong to your business, not to us.
Knowledge from your own content
The assistant answers only from what we give it: your pages, opening hours, catalogue, frequent questions. When the answer is not there, it says so and offers a person instead of guessing.
Customer details and handover
When someone wants to go ahead, the assistant asks for a name, what they need and where to reply, and sends it to you by email or Slack. It does the same when a person is asked for or the subject is sensitive.
Every language, from day one
It answers in Greek by default and in the customer's language when they write in another. Useful for hotels, restaurants and shops with tourists.
Rules that hold
We write down with you what it never says: prices that change, promises, medical or legal advice. It ignores messages that try to talk it out of its rules.
Upkeep and a cost ceiling
We update what it knows when something in the business changes, review the conversations that ended with a person, and set a monthly ceiling on the model's cost.
How we work
It says it is AI, from the first message
The EU AI Act requires customers to know they are talking to an AI system. The assistant says so before it answers anything, and again if asked.
It is not only a legal duty. A customer who knows they are talking to an assistant forgives “I'm not sure, let me get you a person”. One who thought they were talking to a person feels tricked.
Built to hand over, not to hold on
Most chatbots are measured on how many conversations they closed without a person. We measure the opposite: how many customers who wanted to buy or book reached you with their details.
So the assistant answers briefly, asks only for what is missing, and when something goes beyond what it knows, it does not improvise.
It is the code we run ourselves
We do not resell a chatbot platform. The assistant is written by our team, the same one we use for Genuari Media, and adapted to your business: what it knows, what it will not say, where it sends people.
If you need something it does not do today, such as checking availability or connecting to your booking system, we write it. We do not wait for a vendor to put it on their roadmap.
Your customers' data
Conversations are stored on a server in the EU and delete themselves after 30 days, and customer details go only to you. We give you the wording for your privacy policy, because you are the data controller.
Process
Mapping
Two hours with you, one week in your data. It ends in a written account of what is wrong.
Plan & price
Scope, timeline and cost per service. No open-ended invoices.
Build
We work in weekly cycles. You get a staging environment from week one.
Maintenance
Monitoring, updates, a monthly report and one person who knows your project.
Fit
A good fit
- Businesses that answer the same ten questions on the phone every day: restaurants, clinics, hotels, shops.
- Anyone with customers in other languages and not always someone to answer them.
- Anyone losing customers who wrote on a Sunday evening and heard back on Monday.
Not a good fit
- Anyone who wants the assistant to close sales or bookings on its own, with no person ever seeing them.
- Anyone with nobody to answer the conversations the assistant hands over.
- Anyone who wants to send bulk messages to lists. That is a different job, with different rules.
Questions
Do I need a new phone number?
For WhatsApp, yes: the number must not already be on WhatsApp or the WhatsApp Business app. A prepaid SIM is enough. We walk you through every step of Meta's verification.
How soon can it be running?
Our part is quick. The time depends mostly on Meta verifying the business and, for Viber, on the commercial agreement with Rakuten Viber. We tell you what is pending at every stage.
Are there costs beyond your fee?
Yes, and you pay them directly: the AI model is charged per answer, with a ceiling we set together; Viber charges a monthly fee for bots; and Meta charges for messages the business starts. They are written into the offer.
Can it get things wrong?
Yes, like any AI system. That is why it answers only from what we give it, states no prices or promises unless you decide it should, and brings in a person when it is unsure. For the first weeks we read the conversations with you and correct what needs correcting.
What does it cost?
It depends on the channels, the content it has to learn and any connections to other systems. Ask for a quote below and a person sends you a written price within one working day.
Quote
What would it cost you?
Every business is priced on its own numbers. Tell us yours in a minute and get a written offer, not a price list.
Quote request
- A person reads every request and writes the offer. Nothing is sent automatically.
- Ad budgets are separate: you pay Google, Meta or OpenAI directly, from your own card.
- No calls unless you ask for one.
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